Privacy Policy

Learn how Khan Home Digital Solutions collects, uses, and protects your personal information.

1. About This Privacy Policy

Khan Home Digital Solutions ("KHDS", "we", "us" or "our") respects the privacy of clients, prospective clients, website visitors, business partners, job applicants and other individuals whose personal information we handle.

This Privacy Policy explains what personal information we may collect, why we use it, how we protect it, when we may share it, and the choices and rights available to individuals. It applies to information collected through our website, contact and enquiry forms, newsletters, recruitment activities, client engagements, digital marketing activities, and other business interactions.

KHDS provides technology and digital services including custom software development, cloud and DevOps, AI and automation, digital commerce, digital consulting, finance and accounting solutions, legacy modernization, SEO and performance marketing. In some client projects, KHDS may process personal information on behalf of a client. In those cases, our processing is also governed by the relevant contract, data-processing terms and the client’s instructions.

This policy is designed for our UAE-based operations and international business activities. We aim to handle personal information in accordance with applicable privacy and data protection laws, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, where it applies. Additional local rights may apply depending on where an individual is located.

2. Information We May Collect

Information you provide directly

Contact details such as your name, business email address, phone number, company name, job title and location.
Enquiry and project information submitted through forms, email, calls, meetings, proposals or consultations.
Account, service, or support information that requires access credentials or user details for a project.
Billing and commercial information such as billing contact details, invoices, payment status and transaction references. We do not intentionally store full payment card details unless necessary and handled through an authorized payment provider.
Marketing preferences, newsletter subscriptions and communication choices.
Recruitment information such as CVs, portfolios, work history, education, contact details and other information voluntarily provided by job applicants.

Information collected automatically

Device and browser information, IP address, operating system, language, approximate location and similar technical data.
Website activity such as pages viewed, time spent, referring pages, clicks, form interactions and traffic sources.
Cookie, analytics and advertising identifiers used to understand website performance and campaign effectiveness.

Client and project data

Data that clients provide to us or authorize us to access when we build, maintain, migrate, integrate, support, market or optimize their systems and digital platforms.
Such data may include customer, employee, transaction, operational, analytics or account information depending on the project. Where KHDS acts as a processor or service provider, the client remains responsible for determining the purpose and lawful basis for that processing unless otherwise agreed.

3. How We Use Personal Information

To respond to enquiries, consultation requests, proposals and customer-support requests.
To provide, operate, maintain and improve our technology, software, cloud, digital commerce, consulting and marketing services.
To plan, manage and deliver client projects, including development, testing, implementation, migration, optimization and support.
To manage contracts, billing, payments, records and business administration.
To understand website usage, improve user experience and measure the effectiveness of content and marketing campaigns.
To send service updates, newsletters, insights, offers and other marketing communications where permitted by law or where you have chosen to receive them.
To evaluate job applications and communicate with candidates about recruitment opportunities.
To protect our systems, website, clients and business from fraud, misuse, security threats and unauthorized access.
To meet legal, regulatory, tax, accounting, audit or law-enforcement requirements.
To establish, exercise or defend legal rights and contractual claims.

4. Cookies, Analytics and Advertising Technologies

Our website may use cookies and similar technologies to keep the site functioning, understand traffic and user behavior, remember preferences, and measure marketing performance. Depending on the tools enabled on our website, this may include Google Analytics, Google Tag Manager, and advertising or social media pixels.

Essential: Enable core website functions and security (Session, load-balancing or form-protection cookies).
Analytics: Help us understand how visitors use the website (Page views, traffic sources and engagement measurement).
Marketing: Measure campaign performance and support relevant advertising (Advertising pixels, conversion tags and campaign identifiers).
Preference: Remember choices where applicable (Language or user preferences).

You can manage cookies through your browser settings and, where available, through our cookie preference controls. Disabling certain cookies may affect some website features. Browser-level controls do not necessarily block all analytics or similar technologies.

5. Marketing Communications

If you subscribe to our newsletter, request information, or otherwise choose to receive marketing updates, we may contact you about KHDS services, insights, events or relevant offers. You may opt out at any time by using the unsubscribe option in the communication or by contacting us. Transactional or service-related messages may still be sent where necessary to provide services or manage an active business relationship.

6. How We Share Personal Information

We do not sell personal information as a business model. We may share personal information only where reasonably necessary, including with:

KHDS team members and authorized Khan Home Group entities involved in providing, supporting or administering services.
Technology, hosting, cloud, analytics, CRM, email, payment, security, communication and other service providers acting on our behalf.
Professional advisers such as auditors, accountants, insurers and legal advisers.
Business partners, subcontractors or implementation specialists where their involvement is necessary for an agreed project and appropriate safeguards are in place.
Government authorities, regulators, courts or law-enforcement bodies where disclosure is required or permitted by law.
A buyer, investor or successor in connection with a genuine merger, restructuring, acquisition or transfer of all or part of our business, subject to appropriate confidentiality and legal safeguards.

We require third parties that process personal information for us to use it only for authorized purposes and to apply appropriate confidentiality and security measures.

7. International Data Transfers

KHDS operates across the UAE and serves clients and users in multiple countries. Personal information may therefore be stored, accessed, or processed in countries other than the country in which it was collected, including in countries where our service providers, cloud platforms, project teams, or clients are located. Where cross-border transfers are subject to legal restrictions, we take reasonable steps to use appropriate safeguards, contractual protections and security measures required by applicable law.

8. Data Security

We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. Depending on the nature of the data and project, these measures may include access controls, authentication, encryption, secure hosting, role-based permissions, backups, monitoring, confidentiality obligations and security reviews.

No website, network, cloud service or electronic transmission can be guaranteed to be completely secure. If we become aware of a personal-data incident, we will assess and respond to it in accordance with applicable legal and contractual requirements.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide and support services, to maintain legitimate business records, and to meet contractual, legal, tax, accounting, audit, dispute-resolution or security requirements. Retention periods vary according to the type of information and the nature of the relationship.

When information is no longer required, we will take reasonable steps to delete, anonymize or securely dispose of it, subject to any continuing legal or contractual obligation.

10. Your Privacy Rights

Depending on the law that applies to you, you may have rights relating to your personal information, which may include the right to:

Ask whether we process your personal information and request access to it.
Request correction of inaccurate or incomplete information.
Request deletion of personal information in circumstances permitted by law.
Request restriction or suspension of certain processing where applicable.
Object to certain processing, including some direct-marketing activities.
Withdraw consent where processing is based on consent, without affecting earlier lawful processing.
Request transfer or portability of certain information where the law provides this right.
Raise a concern or complaint with us or a competent data protection authority.

We may need to verify your identity before responding to a privacy request. Some rights are subject to legal exceptions, and we may retain certain information where required by law or necessary to establish, exercise or defend legal claims.

11. Client Data and Our Role as a Service Provider

For some software, cloud, AI, digital commerce, analytics, SEO or marketing engagements, KHDS may process personal information on behalf of a client. When we act on a client’s documented instructions, the client generally determines why and how that information is used. Requests relating to that client-controlled information should normally be directed to the relevant client in the first instance.

Where appropriate, KHDS may enter into data-processing terms with clients that address confidentiality, security, subprocessors, incident handling, data retention and cross-border transfers.

12. Children’s Privacy

KHDS services and website are primarily intended for businesses and professional users. We do not knowingly seek to collect personal information from children under 18 through our general website or business services. If we learn that such information has been collected without an appropriate lawful basis, we will take reasonable steps to delete it.

13. Third-Party Websites and Services

Our website, content or client solutions may contain links to third-party websites, platforms or services. Their privacy practices are controlled by those third parties, not by KHDS. We encourage you to review their privacy notices before providing personal information or using their services.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, business practices or legal requirements. The updated version will be posted on our website with a revised effective date. Where a change materially affects how we use personal information, we may provide additional notice where required by law.